Privacy Policy

1. Information We Collect

The information we collect depends on how you use our Services and the features available to you.

We may collect the following categories of information:

Personal and Account Information

When you create or use an account, we may collect information such as your:

• Name
• Email address
• Mobile number
• Profile information
• Account identifiers
• User role
• School, institute, class, course, or other educational affiliation

Where necessary, we may also process age or date-of-birth information for account management, legal compliance, or age-related requirements.

Educational Information

As part of providing our educational Services, we may process information relating to your academic activities, including enrollment, learning progress, assessments, assignments, results, participation, performance, and other education-related records.

User-Provided Content

We may collect information or content that you voluntarily submit through the Services, including documents, images, assignments, responses, feedback, comments, messages, or other educational content.

Payment and Transaction Information

Where payments are available through our Services, we may process information relating to fees, subscriptions, transactions, payment status, invoices, receipts, refunds, and transaction references.

Payments may be processed through third-party payment service providers.

We do not store sensitive payment credentials such as complete card numbers, CVV numbers, UPI PINs, or internet-banking passwords where those credentials are entered directly through an authorised payment provider.

Device and Technical Information

When you access our website or mobile application, certain technical information may be collected automatically, including:

• IP address
• Device and operating-system information
• Browser or application information
• Login and session information
• Application version
• Diagnostic or crash information
• Security logs
• Device or application identifiers
• Notification tokens, where applicable

This information helps us operate, secure, troubleshoot, and improve our Services.

Communication Information

When you contact us or use communication features within the Services, we may process information relating to your communications, support requests, notifications, feedback, and other interactions.

2. How We Collect Information

We may collect information:

• Directly from you when you create an account, provide information, make a payment, upload content, contact us, or use our Services;
• From a parent, guardian, school, educational institution, teacher, or authorised administrator who provides information on your behalf;
• Automatically when you use our website or mobile application;
• From authentication, payment, communication, cloud, or other service providers used to operate the Services; and
• From other authorised sources where permitted by applicable law.

3. How We Use Your Information

We may use the information we collect to:

• Create, operate, and manage user accounts;
• Authenticate users and maintain account security;
• Provide educational and e-learning services;
• Manage courses, classrooms, assessments, assignments, and academic activities;
• Track learning progress and provide academic information;
• Process fees, subscriptions, and transactions;
• Provide personalised educational experiences where appropriate;
• Communicate important account, academic, administrative, or service information;
• Respond to support requests and user enquiries;
• Detect and prevent fraud, misuse, security incidents, and unauthorised access;
• Maintain and improve the performance, reliability, and functionality of our Services;
• Analyse usage trends and improve our products and educational offerings;
• Comply with applicable legal, regulatory, accounting, and contractual requirements; and
• Protect the rights, safety, and security of our users, educational institutions, and Services.

We do not sell personal information.

4. Educational Institutions and Authorised Users

Abhidhya may be used by schools, coaching institutes, educational institutions, teachers, administrators, and other authorised organisations.

Where an account is created or managed by an educational institution, certain information may be provided to us by that institution rather than directly by the user.

Relevant academic or account information may be accessible to authorised teachers, administrators, parents, guardians, or educational institutions where necessary to provide and administer educational services.

The educational institution and Abhidhya may have different responsibilities regarding personal information depending on the nature of the Services and applicable law.

5. Children and Minor Users

Abhidhya is an educational platform and may be used by students who are children or minors under applicable law.

We recognise that children's personal information requires additional protection.

Where applicable law requires consent or authorisation from a parent, lawful guardian, educational institution, or another authorised person before personal information relating to a child is processed, appropriate measures will be taken to obtain or facilitate such consent or authorisation.

Where an account is created or managed for a minor by a school, educational institution, parent, guardian, or other authorised person, that person or organisation must have appropriate authority to provide or authorise the processing of the relevant information.

We seek to limit the processing of children's information to purposes reasonably necessary for providing educational, administrative, account, security, and related Services.

We do not knowingly sell children's personal information or use children's personal information for behavioural or targeted advertising.

Parents or lawful guardians may contact us regarding personal information relating to their child, subject to applicable law and appropriate verification.

6. How We Share Information

We do not sell personal information.

We may share information only where reasonably necessary with:

Educational Institutions and Authorised Users

Relevant information may be made available to authorised schools, institutes, teachers, administrators, parents, or guardians where required to provide educational Services.

Service Providers

We may use trusted third-party service providers to support our Services, including providers of:

• Hosting and cloud infrastructure
• Authentication
• Payment processing
• Communication services
• Notifications
• Analytics
• Security
• Application monitoring
• Customer support

These providers may process information only as reasonably necessary to provide their services.

Legal and Regulatory Authorities

We may disclose information where required by law, court order, regulatory requirement, or other lawful process.

We may also disclose information where reasonably necessary to protect our legal rights, users, Services, or the security of our Platform.

Business Transfers

If Abhidhya or Ameha Technologies is involved in a merger, acquisition, restructuring, sale, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Mobile Application Permissions

Our mobile application may request access to certain device features where required to provide specific functionality.

Depending on the features you use, this may include access to:

• Camera
• Photos, media, or files
• Notifications
• Location, where specifically required

Permissions are requested through your device operating system.

You may manage or disable permissions through your device settings. Disabling certain permissions may affect features that rely on those permissions.

We do not collect device permissions that are unrelated to the functionality provided by the Services.

8. Cookies and Similar Technologies

Our website may use cookies, browser storage, and similar technologies to:

• Maintain login sessions;
• Remember user preferences;
• Provide security;
• Understand Service performance;
• Prevent misuse; and
• Improve user experience.

Most browsers allow you to manage or disable cookies through browser settings.

Disabling essential cookies may affect the functionality of certain parts of our website.

Where required by applicable law, consent will be obtained before non-essential cookies or similar technologies are used.

9. Third-Party Services

Our Services may use or integrate with third-party services such as authentication providers, payment providers, cloud services, communication providers, analytics services, or other technology providers.

These third parties may process information according to their own privacy policies and applicable laws.

We encourage users to review the privacy practices of third-party services where applicable.

10. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure network communication, authentication controls, access restrictions, logging, monitoring, and other security practices appropriate to our Services.

However, no electronic transmission, application, website, or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorisation.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services;
• Maintain user accounts and educational records;
• Fulfil contractual and institutional requirements;
• Process transactions;
• Maintain security;
• Prevent fraud;
• Resolve disputes; and
• Comply with applicable legal, accounting, regulatory, or tax obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

When information is no longer required, we may securely delete or irreversibly anonymise it.

Information deleted from active systems may remain temporarily within protected backup systems until those backups are deleted or overwritten as part of our normal backup processes.

12. Account and Data Deletion

Users may request deletion of their Abhidhya account and associated personal information.

Where account creation is available through the mobile application, users may request or initiate account deletion using the account deletion functionality provided within the application.

Users may also submit an account deletion request through the Abhidhya website or by contacting us at:

contact@abhidhya.org

We may take reasonable steps to verify the identity or authority of the person making the deletion request.

Following a valid deletion request, information that is no longer required will be deleted or irreversibly anonymised.

Certain information may continue to be retained where required for:

• Legal or regulatory obligations;
• Accounting and transaction records;
• Fraud and security prevention;
• Dispute resolution;
• Legal claims; or
• Legitimate educational record requirements.

For institution-managed accounts, certain educational records may need to remain with or under the control of the relevant educational institution.

13. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information relating to you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Withdraw consent where processing is based on consent;
• Raise a privacy-related grievance or complaint; and
• Exercise other rights provided under applicable privacy laws.

We may need to verify your identity before processing certain requests.

For accounts administered by a school or educational institution, certain requests may need to be coordinated with that institution.

14. Withdrawal of Consent

Where we rely on consent to process personal information, you may withdraw your consent where permitted by applicable law.

Withdrawal of consent does not affect processing that was lawful before the consent was withdrawn.

Some Services may no longer be available if the relevant information is necessary to provide those Services.

15. International Data Processing

Abhidhya is operated from India.

Information may be processed or stored in India or other jurisdictions through technology and service providers where permitted by applicable law.

Where personal information is transferred across jurisdictions, we take reasonable measures required under applicable law to protect that information.

16. External Links

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party services that are not controlled by Abhidhya.

Users should review the privacy policies of such third parties before providing personal information directly to them.

17. Marketing and Advertising

We may send promotional or marketing communications where permitted by applicable law.

Users may opt out of marketing communications using the unsubscribe option provided or by contacting us.

Service-related communications, such as security alerts, account notifications, payment information, or important academic communications, may still be sent where necessary for the operation of the Services.

We do not use children's personal information for personalised, behavioural, or targeted advertising.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our Services;
• Our technology;
• Our data practices; or
• Applicable legal or regulatory requirements.

Any updated Privacy Policy will be published on our website and the Last Updated date will be revised accordingly.

Where required by law, we may provide additional notice or request consent for material changes.

We encourage users to review this Privacy Policy periodically.

19. Your Consent

By providing personal information and using our Services, you acknowledge the collection and processing practices described in this Privacy Policy.

Where applicable law requires specific consent, including consent relating to children or particular categories of data, such consent will be obtained separately where required.

You may withdraw consent where permitted by applicable law by contacting us or using available account controls.

20. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

Ameha Technologies

Website: https://www.abhidhya.org

Email: contact@abhidhya.org

Address:

For institution-managed accounts, users may also contact their school or educational institution regarding information maintained through that institution.